YOUR LEARNING CENTER

Knowledge is power.

Welcome to the Viv Learning Center! The Learning Center is your one stop location to learn all about our company, products and services, compensation plan and our Share-Sell-Teach success plan. We also have all of the most common FAQs listed by product, service and business to help you inform your customers.

Welcome to Viv!

CEO Cami Boehme welcomes new Viv Life Consultants and provides tips on getting started using the Jump Start page in the Share Center.

(2:09)

Our Mission: One At A Time

CEO Cami Boehme shares what’s at the core of Viv. We created One At A Time—which is funded by 1% of our company revenue—as a program that looks for ways to empower communities to thrive. Hear how we put action behind our words through these initiatives.

(4:45)

Join the Viv Updates Group in Facebook and stay informed

Stay connected with everything happening both on your team and in Viv Nation. Reach out to your sponsor or upteam Pacesetter to find out when meetings are happening, where to access your team’s social media pages, and be sure you are receiving any team communications. Also, you’ll want to join our Viv Updates Facebook Group, which is a private group that we share recognition, training and live updates every Friday.

(1:31)

Compensation Plan 2021 Amplified!

Watch as our CEO and visionary leader Cami Boehme walks you through all the incredible enhancements to our compensation plan that went live in January 2021. With these enhancements, you will find greater simplicity when explaining it to your prospects, you will get paid quicker, leadership pay has become more attractive, you will be able to earn even greater consistent and predictable pay with Weekly Pay, and we have created an attractive opportunity for high-yield commercial and partner accounts.

(51:35)

How to set your customer up for success with AutoPilot

Get the secrets to ensuring you are setting your customer up for a successful bill negotiation experience with AutoPilot! Watch as CEO Cami Boehme is joined by special guests Viv leaders Traci Scarduzio Akins and Sandi Spears, and Director of Negotiations Peter Zimbicki to take you through best practices before, during and after a bill negotiation.

(40:21)

AutoPilot Bill Assist Enrollment

Ever been in a situation where your customer loves what they’re hearing about AutoPilot, but not taking the action to enroll from your personal website? With Bill Assist, you’ll be able to help your customers with the enrollment process by doing all the heavy lifting for them, and your customer will receive an email instructing them to click a link to accept the terms and finalize their enrollment.

This enrollment tool will increase your ability to help your customers, and improve the customer experience for your prospects! Watch this training to see the tool in action or click below to read how this works.

(23:12)

Read details

AutoPilot for your bills

CEO Cami Boehme gives you a complete overview of AutoPilot Bill Negotiating service to help lower bills like cable, satellite, internet, wireless, home security and more. Learn all about how this service works, how to submit a bill successfully, what happens to a bill when you submit it, and every other question you’ve ever wanted to know!

(53:28)

AutoPilot for Energy: Who Is It Right For?

CEO Cami Boehme explains why AutoPilot for Energy is great for anyone in a deregulated market, both switchers and non-switchers. Cami shares tips on how to drive a great conversation to educate those who have made a switch in the past, and those who have not switched either because they didn’t know they had a choice or because they’ve heard about all the hassles that come along with making a switch. AutoPilot is the perfect solution.

(5:07)

AutoPilot Energy Enrollment: When to Make the Switch

CEO Cami Boehme answers the question in the enrollment flow: Why does the AutoPilot for Energy enrollment screen ask when my customer wants to make the switch? She will also review why you want your customers to sign up now, even if they are in a contract, and use the delayed switch to benefit your customer so they can set it and forget it and let AutoPilot go to work for them.

(2:08)

AutoPilot: How Do RECs Work and How Is AutoPilot for Energy Green?

CEO Cami Boehme answers the common question “How is AutoPilot for Energy green” and explains how RECs (Renewable Energy Certificates) work.

(3:58)

Customer Referral Program

Our Customer Referral Program gives your retail customers a perfect reason and an easy way to refer their friends and family. And the best part for you? Every time one of your customers refers a friend, you get a new customer and any bills they upload or savings they get will count toward your personal commission! Read more about how this powerful program works and how you can use it to benefit your business.

Read program details

Promo Code Program Deep Dive

CEO Cami Boehme takes you on a deep dive into the amazing Promo Code program and shows how to use it to drive exponential growth in your business. Learn how to buy these codes in your virtual office and share them with your customers using unique share pages and printed promo cards. You will also hear from field leaders Ed Kenny, Blaney Teal and Ryan Briggs on how they are using this program to drive growth in their businesses and how you can too! You will also hear from special guest CSO Robert A. McFadden about the foundation this program will be creating for your business. Be sure to watch this video and then, start buying, sharing and growing your business!

(1.05:00)

Read program details

     

One At A Time Initiative

CEO Cami Boehme walks through how we are making a difference in the world with our One At A Time initiatives. Hear from special guests that attended the very first One At A Time global project in Guatemala: Lisa Venn, Ken Cloutier, Peter Stathoulopoulos and Lisa Kennedy. Learn more about how these trips will contribute toward helping more communities thrive. Invite others to join you in becoming a part of driving meaningful change in our world.

(50:08)

COMMERCIAL SERVICES OVERVIEW

Welcome!

Congratulations on selling commercial services from Viv! In the TOOLS YOU CAN USE section, you will find resources we’ve created for you to send to clients and prospects to get them engaged.

Viv has a full suite of comprehensive cost-cutting services designed to help businesses save hassle, time and money. As a Viv consultant, you have the opportunity to share these services with them, and to help them see how much better their business life could be! 

Some clients will be a great fit for several of our services, while others are perfect for just one or two. You don’t have to be an expert in our services to help your clients.  

Best practices for discussing Viv with a commercial client

  • Establish an agenda
    • Introduce Viv: Who we are and what we do
    • List Viv services: See what they are most interested in
    • Discuss services of interest: Provide detail on the services the client is most interested in
  • Follow up after the meeting
    • Use the Viv resources provided
    • Multiple follow ups are generally required for commercial clients

After you have captured your client’s interest, you or your client can complete a Viv Commercial Savings Consultation Request form for additional support from the Viv Commercial Sales Team! This is a great way to have a business-to-business conversation, build credibility and help close your commercial client faster! We just ask that if you are filling this form out for the client, make sure you indicate that you are doing so in the notes section. Also, please make sure you have spoken with, or know who the decision maker is and include any important information we would need to know. The Viv Commercial Sales Team will reach out to you before contacting the client.

The easiest way for your client to get started with Viv’s services is for them to send us copies of all their most recent monthly bills. Viv’s Commercial Department will provide a free savings assessment that will clearly distinguish which bills are appropriate for our services, and which bills we think we could achieve the most savings! Please send all bills to: commercial@justviv.com.

The simplest way to request a consultation is through OutReach.

Get OutReach

Resources for your clients

We’ve created content and resources that can be passed along to clients via email in an effort to educate them on who we are and what we do for their business.

Viv works for your business to improve the bottom line with a full suite of comprehensive cost-cutting services. The goal is to help reduce operating expenses on critical services that you need, without changing providers or any aspects of the services that you depend on. Our services offer no-risk, no-obligation opportunities to save on costs such as electricity, telecom, utility services and much more. Here at Viv, we pride ourselves in saving you the hassle, time and money so you can focus on what matters most for your business.

VIV SERVICES OVERVIEW: 

  • AutoPilot bill negotiation: Perhaps our simplest and most widely used service, AutoPilot offers contingency-based negotiation on services ranging from cellular phones to Internet to payroll services and more. When we are successful, we split the savings with you. When we are not successful you don’t pay anything. This service is available in all 50 states for approximately 15 bills types.
  • AutoPilot energy auto-switching: For customers in the 10 deregulated energy markets we serve (CT, IL, MA, MD, NH, NJ, NY, OH, PA, RI), this is hands-down the simplest and lowest risk way to manage and lower your electricity costs. Unlike traditional suppliers or brokers, our service focuses on ensuring you never pay more than your utility, term after term, so you can rest assured you never overpay on your electricity. And our detailed monthly reporting gives you the comfort of knowing what’s happening with your energy plan.
  • Utility bill auditing and recovery services: For large customers paying more than $100,000 total in annual utility spend, we are able to look back at your utility bills for essential services like electricity, natural gas, water, sewer, waste management and more, to be sure you have not been overcharged for your utilities. Our team catches mistakes, mis-classified rate classes, overcharges, omissions and errors that may be contributing to thousands in overpayments by their business, and we help recover those funds looking back and correct errors moving forward to ensure you don’t overpay. Available in all 50 states.
  • Energy efficiency: For businesses of any size, we focus on heating and cooling—both your HVACs and your refrigeration and freezing units—to help you lower consumption and save on your energy costs. Our innovative technologies are simple and cost effective, offering an ROI of less than a year in most cases. For companies with multiple locations or multiple units in a large location, ask about our no risk pilot program to see exactly what savings you could expect on your properties prior to purchasing any equipment. 

Bill to Service Checklist

Here’s a checklist to see which types of bills each of our services can help with!

COMMERCIAL COST REDUCTION SERVICES Utility Bill Auditing AutoPilot: Energy Auto-Switching AutoPilot: Bill Negotiation Energy Efficiency
Energy - supply portion
Energy - regulated transmission + delivery portion
Natural gas
Sewer
Water
Waste Management
Telecom (internet, cellular, cable - single service or bundled)
Bottled Water Delivery
Storage Units
Newspaper / Magazine Subscriptions
Payroll Services
Web Services
Office Equipment Leases
Shipping - DHL/FedEx
Advertising / Marketing
Propane Delivery
Misc business services (uniform rental, pest control, porta-potty, etc)
ELIGIBILITY REQUIREMENTS
Locations Available 50 States 10 States (CT, IL, MA, NH, NJ, NY, OH, PA, RI) 50 States 50 States
Business size eligibility $100k total annual utility spend No minimum or maximum No minimum or maximum No min. for direct purchase $25k deal size for pilot

TOOLS YOU CAN USE

Commercial Services Overview Webinar [1:08:47]

How you get paid

You earn a one-time personal sales commission on all Energy Efficiency products, as follows:

  • IntelliHVAC and ASH DC, $150 per unit
  • EnergG2, $75 per unit
  • IntelliPTAC, $30 per unit

For the entire suite of commercial products, you earn points and Commissionable Volume (CV). 

COMMISSIONABLE VOLUME (CV)

In addition to your personal sales commission on Energy Efficiency products, you also earn CV on these, as follows:

  • IntelliHVAC, $100
  • EnerG2, $50
  • ASH DC, $75
  • IntelliPTAC, $20

You earn 20% of the client’s fees for auditing and negotiation, and 50% for auto switching.

So, if we found  $10,000 in refunds and reductions for a client, their fee would be $5,000. You would get 20% of that, which is $1,000. 

CV is paid at the time of revenue collection, so you would get paid when the client pays us.

POINTS

For auditing and negotiation clients, you earn:

  • 1 point for every $150 up to $1,500 in refunds or reductions
  • 1 point for every $300 between $1,500 and $4,500 in refunds or reductions
  • 1 point for every $500 over $4,500 in refunds or reductions

All of these points last for 12 months for refunds, and for the life of the reduction!

For energy contracts, your points increase with size: 1 point for every 30,000 kWh per year. So, a customer using 1 million kWh per year would generate 34 points for you.

And for Energy Efficiency products, you earn points as follows:

  • IntelliHVAC and ASH DC, 10 points per unit
  • EnerG2, 5 points per unit
  • IntelliPTAC, 2 points per unit

These Energy Efficiency product points last for 12 months.

As you know, points are critical to building your business and increasing your rank and your pay!

Click on any of these resources to learn more about getting paid:

Help / Support

If you have any questions, email support@justviv.com or call 833-VIV-LIFE (833-848-5433) Mon-Fri 10 a.m. - 4 p.m. ET.

AUTOPILOT ENERGY

How does AutoPilot Energy work?

In many states, you don’t have to buy your electricity from your local utility company thanks to energy deregulation. Deregulation means consumers have a choice of where they can purchase their electricity (unlike regulated states where consumers must purchase their electricity from the utility). For those consumers, there are options out there that can save you money, but making a choice isn’t always simple. That’s where AutoPilot comes in. Our software tracks the markets daily and knows where the savings are. We look at our customers’ home, usage, renewal timeframe and other details and compare them with options in the market to pair you with the right plan.

How do you offer automatic savings?

As an AutoPilot customer, you have the peace of mind that your plan is constantly being evaluated. Plus, you’ll be able to see how we’ve performed for you through regular email communication and a real-time personalized account you can login at any time to see your savings with AutoPilot. We are proud of our track record and ability to save our customers money! Our auto-switching service is designed to save you, on an annual basis, compared to what you would have paid had you stayed on the utility’s standard service—even when you include what you pay us for your subscription fee! In other words, when you switch to AutoPilot, you are doing something great for the environment, you won’t pay more than you would on your utility service, and you don’t have to worry about the hassle of managing your own account. If for any reason you don’t save on an annual basis, we will be happy to credit the difference to your AutoPilot account to be applied to your future subscription fees. It’s that simple!

How can you save me money?

First of all, we’re not a retail energy supplier. We fill a much-needed gap in the market between you as the customer and the third-party suppliers that procure energy. Because we’re not an energy company, we work for you and our only goal is to save you money. We are constantly monitoring the market, measuring your account performance and working to save you money on an annual basis. In fact, when it’s time for renewal, if we can’t find you a good plan, we’ll temporarily switch you back to the utility until we can. Second, because we work with many homeowners and businesses, we get the benefits of buying power. While we look at your account as an individual customer, we also let you benefit from being with many other AutoPilot customers as we search for and negotiate for great deals! Third, we work with our suppliers to lower their costs by not charging a customer acquisition fee and by servicing our customers directly. In turn, we ask that they pass these savings onto you.

Home much can I save?

It depends on your usage and market conditions, which vary throughout the year. Our target savings are shown for each plan above. Most customers will fall within the target range for their plan. Some will save more and some will save less and you may save more or less at different times of the year. But you can rest assured that our team and our technology are focused on saving you more than you pay for your subscription on an annual basis—at a minimum—giving you stress-free, automated savings!

How do I get started?

Our enrollment is simple. Just pick your plan, give us a little bit of information and send us your bill. You can take a picture or download a PDF and send to support@justviv.com or mail us a paper copy. Once we have your bill, we can complete your enrollment and start managing your account. We’ll bill one month of your subscription fee when you enroll and then start billing monthly once we’ve made your first switch.

Can I enrol for AutoPilot if my annual usage is less than 5,000kWh?

Not at this time. Our goal is to bring you the best value with AutoPilot. Unfortunately, we cannot provide reliable savings and value to accounts that use less than 5,000 kWh per year (about 415 per month on average), simply because their bills are already so low due to their low usage. Because of this, we have decided not to accept extremely low usage customers at this time. You’ll see a simple confirmation during enrollment that your usage is more than 5,000 kWh/year.

What markets does AutoPilot service and will you be expanding?

We are currently live in Connecticut, Maryland, Massachusetts, New York, New Jersey, New Hampshire and Ohio. We are accepting enrollments for these states and we will be able to shop around for great rates for you after successful completion of enrollment. We’ll notify you as soon as active switching begins.

The following markets may become available by the end of 2018: Illinois, Pennsylvania and Rhode Island.

We are interested in servicing other markets and in particular are looking at Texas, Delaware, Maine and Washington D.C. Please sign up for our email newsletter and watch for updates on these markets as they become available.

How much is AutoPilot?

AutoPilot’s low pricing is flexible, usage-based pricing, so you pay only for your needs. This ensures we are shopping your rates properly and allows us to find low cost plans that will save you money and ensure your satisfaction. If you are not sure what your annual usage is, no worries! Most homes fall in the medium plan. Select the medium plan when completing your enrollment. We will confirm your usage and ensure you’re on the right plan based on your annual usage. We’ll notify you via email if your plan changes after enrollment.

RESIDENTIAL

  • Small (5,000-10,000 kWh annual usage) = $3.99/month
  • Medium (10,001-15,000 kWh annual usage) = $4.99/month
  • Large (15,001-25,000 kWh annual usage) = $6.99/month
  • X-Large (25,001-35,000 kWh annual usage) = $8.99/month

COMMERCIAL

  • X-Small (35,001-75,000 kWh annual usage) = $11.99/month
  • Small (75,001-125,000 kWh annual usage) = $24.99/month
  • Medium (125,001-175,000 kWh annual usage) = $39.99/month
  • Large (175,001-250,000 kWh annual usage) = $49.99/month
  • Custom (250,001 + kWh annual usage) = Contact us for custom price

Is AutoPilot a third-party energy supplier?

No. AutoPilot is a technology-based service product that automates a smart energy choice on behalf of the customer—and it works to benefit both third-party energy suppliers and customers by taking the hassle out of the process on both ends.

Is AutoPilot Green?

Yes! At no extra charge, all AutoPilot customers can breathe easier knowing that Viv voluntarily offsets 50% of all the carbon emissions produced by its AutoPilot customers’ energy usage through the purchase of RECs.

For customers who want to do even more, we will have an option to top up to 100% green during enrollment very soon. In the meantime, if you are interested in this, please email support@justviv.com.

Who do I call for questions?

You can reach our Support Team on 833-VIVLIFE during business hours which are 9am to 5:00pm ET Monday through Friday, or drop us an email at any hour to support@justviv.com.

Who is Utiliz?

Utiliz is our sister company and is the platform that powers AutoPilot for Viv. Our CTO, Kevin Manley, developed the platform himself as a frustrated customer. When he and our CEO Cami Boehme met, the platform was exactly what she was looking to develop for a new company she was launching. Through that meeting, Viv was born, and with it, AutoPilot. Serendipity indeed.

When will you my first switch?

Normally we’ll get your first enrollment done within a few days of importing your bill. However depending on your billing cycle, time of year and market conditions it may sometimes take up to 4 weeks for the right plan to become available and for us to make the switch.

What I'm currently locked into an energy contract term?

No problem! During enrollment you can let us know when your current plan is ready to expire. Then, before that date comes, AutoPilot goes into action and begins managing your account. This way you will be switched to the best plan for you at the right time and avoid paying an early termination fee with your current provider. We’ll only charge you a one-month subscription fee when we get your enrollment processed and then we will pause billing until it’s ready to switch you from your current provider.

I'm coming to AutoPilot from a plan that has an ETF. What should I do?

If you’re already on a third-party supplier plan and it has an early termination fee (ETF), we can still help. We’ll analyze your situation to figure out whether it’s better for us to wait until your current contract expires before switching you, or whether we can save you enough long term to justify taking the ETF hit in the short term. Simply let us know during enrollment when your current plan is ready to expire.

Is there a referral program?

Yes! If you are a Viv AutoPilot customer, we think you’ll be so happy with your experience that you’ll want to tell your friends about it. Great news for you—and them! For every customer you refer, you get one month free and they get one month free too!

Can I see my billing history?

Yes, your full billing history is available from your customer online portal. You will receive instructions on how to access your account right after you sign up. All your Viv product and service subscriptions are in one convenient place.

When will I be billed?

With your monthly AutoPilot subscription, you will be charged automatically each month on the anniversary of when you enrolled. For example, if you enrolled on the 1st of the month, you will be charged again on the 1st of each consecutive month.

COMMERCIAL SOLAR

Why does it make sense to go Solar for business?

Business and property owners have a wide range of purchase or financing choices, from a simple Power Purchase Agreement (PPA) that locks in a lower electric rate for a significant period of time, to making money from leasing out property for use as a solar farm. These diverse options provide a fit for most companies’ desired level of commitment and involvement.

How does the process work? What should I expect?

It’s simple. Just submit your contact details and a recent energy bill, if applicable, on our website or through a Viv Life Consultant. One of our commercial experts will contact you within 72 hours during normal business hours to further discuss your requirements. In order to properly research your needs, we’ll need a copy of a recent electricity bill if you want to install solar on a property that already pays an electric bill, or a land survey if you are interested in leasing your property for a solar farm or community solar project.

We’ll determine which one of our industry partners is right for your project and make the initial connection. Together with our solar partners, you’ll get all the information you need, including a site visit, assessments if needed, detailed proposal, finance options and anything else you need to make a good decision about choosing solar.

Why chose Viv for your solar project?

It’s simple. We are working on your behalf and will find you the right partner and the right solution. Every commercial solar project is different and we have found that there is no one-size-fits-all solution in this industry. That’s why our goal is to partner with a diverse set of industry experts who we know and trust, and then match each and every Viv customer with the right partner. With Viv, you’ll have your Viv Life Consultant, the Viv commercial team, and our chosen partner, all working toward finding your business the right solution.

Should I consider AutoPilot or solar for my business? Which one is best?

Short answer—both. This is one of the advantages you have working with Viv for your business. Most of the time, a commercial solar project takes a long time. From initial inquiry through to installation can be a year or more. That’s time that you don’t want to continue to pay expensive energy bills. Our AutoPilot program is a perfect compliment to your solar exploration. We’ll take care of automatically managing and switching your energy account to ensure your saving on an annual basis before your solar installation begins to produce clean power for you. Visit the AutoPilot page on our website for more details.

I would like to speak with a commercial solar expert, how can I get in touch?

If you would like to simply speak to one of our Commercial Solar experts please call us on 833-VIVLIFE between 10am and 4pm Monday through Friday and one of our team will be more than happy to learn more about your business and how we can best help assist you.  Every customer and every request is completely unique so we look forward to speaking with you.

MEDICALL

Why would I purchase MediCall?

MediCall gives our members access to top quality healthcare and savings, wherever and whenever needed. Our program includes a network of U.S. board-certified doctors who are available to resolve medical issues by phone or online video, 24 hours a day, 7 days a week. Our doctors can diagnose, recommend treatment and write non-DEA controlled prescriptions. In addition, our MediCall program includes special savings and discounts on prescriptions with our Prescription Savings Card. This allows members and their families to pay a discounted fee at the point of service for both name brand and generic prescriptions at widely recognized participating pharmacy locations nationwide, including independent and local neighborhood pharmacies. MediCall is not insurance; it is simply a better way for families to get the care they need quickly, easily and cost-effectively.  However, our program does provide access to a members-only Guided Coverage Marketplace, where you can compare health insurance products to find the plan that is best for you.  This marketplace feature will change the way you shop for health insurance.

What is the cost of this product?

MediCall is $29.99 per month and covers up to 5 family members as part of your membership, or purchase with any 3 or more Viv Lifestyle Products and save 50% on each product, meaning you pay just $15 per month for MediCall!

Will I have access to qualified MD's

Yes. All MediCall members talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners and pediatricians who live in and are licensed to practice in the United States. When you request a visit, MediCall will connect you with a doctor licensed in your state.

How can I save money using MediCall?

Seeing a primary care physician is very expensive. MediCall members pay a monthly subscription to use the service, and there are no additional costs for seeing a doctor. Many other services charge $40 or more per appointment. MediCall members receive coverage for up to 5 family members with unlimited appointments, and also receive a special Prescription Savings Card.  The card  allows members and their families to pay a discounted fee for name brand and generic prescriptions at participating pharmacies nationwide, including independent and neighborhood pharmacies. Using MediCall brings instant savings for your common health care needs.

What is File Sharing and Share Rooms?

File Sharing allows you to share files among family, friends or work colleagues in what we call Share Rooms. You can set-up as many Share Rooms as you like and choose who can access the Share Rooms.

Is MediCall an insurance program?

No. MediCall is not an insurance program.  It’s simply a better way for families to get the non-emergency care they need quickly, easily and cost-effectively.

Who is covered? Is it just me or my family?

Your MediCall membership includes up to 5 family members in your household, regardless of age or health status.

How can I schedule a consultation with a doctor?

Yes! The contact details for CloudCache is detailed within your member portal.  We are dedicated to providing exceptional customer service!

What are some of the most common conditions that MediCall MD's can help me with?

MediCall can be used for many non-emergency medical conditions, including:

  • Allergies
  • Bronchitis
  • Cold & flu symptoms
  • Ear infection
  • Pink eye
  • Poison ivy
  • Respiratory infection
  • Sinus problems
  • Urinary tract infections

Can the doctors issue my prescription?

Yes, MediCall MD doctors can write prescriptions in most states for a variety of medications, including:

  • Amoxicillin™
  • Augmentin™
  • Azithromycin™
  • Bactrim DS™
  • Cipro™
  • Diflucan™
  • Flonase Nasal Spray™
  • Prednisone™
  • Pyridium™
  • Tessalon Perles™

However, MediCall does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. MediCall doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic and/or certain other drugs that may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by MediCall doctors.

Can a health or medical savings plan be used to pay for MediCall?

It’s important to know that MediCall is not an insurance program. It is not intended to replace your primary care physician, or to treat chronic or emergency conditions. Health Savings Accounts (HSAs) apply to insurance programs to cover out-of- pocket expenses.

If you’re interested in paying for MediCall with an HSA, contact your health insurance provider first as HSA rules can be interpreted differently from one provider to the next.

Is my health record private?

Health records are kept completely private, protected by robust encryption methods that safeguard your personal information. You determine who can see the information in your record.

Who can I speak with about my MediCall product benefits?

The contact details for MediCall will be found in your customer portal when the products are live. We are dedicated to providing an exceptional customer service.

When will I be billed again?

With your monthly CreditWatch subscription, you will be charged automatically each month on the anniversary of when you enrolled.  For example, if you enrolled on the 1st of the month, you will be charged again on the 1st of each consecutive month.

Can I see my billing history?

Yes, your full billing history is available from your online customer portal. You will receive instructions on how to access your account right after you sign up. All your Viv product and service subscriptions are in one convenient place.

Can I see my billing history?

Yes, your full billing history is available from your online customer portal. You will receive instructions on how to access your account right after you sign up. All your Viv product and service subscriptions are in one convenient place.

TECHRESCUE

Why would I purchase TechRescue?

TechResue means you have 24/7 on-demand access to skilled and reliable technicians who will assist you with all your technology needs, day or night.  Enjoy whole house coverage for all devices in your home and have access to a self help database if you prefer to DIY.  We also offer discounted on site technical support for any issues that cannot be solved remotely.

What is the cost of this product?

TechRescue is $19.99 per month for a single subscription, or purchase with any 3 or more Viv Lifestyle Products and save 50% on each product, meaning you pay just $10 per month for TechRescue!

How does TechRescue work?

Our TechRescue product makes technology work for you and provides immediate support when you have a problem or a new project. We offer three easy-to-use solutions.

  1. Phone: Our award-winning technicians can solve the majority of problems remotely over the phone.
  2. Internet: Our technicians can fix the problem through live chat and remote screen sharing.
  3. On-site support: If a remote technician cannot resolve the problem, a local technician can be dispatched to resolve your issue at your home or office. Our nationwide network of technicians is the largest in the United States, consisting of more than 14,000 trained and insured support technicians.

How does a remote technician take control of my screen?

One of our trained technicians will send an electronic authorization form to you online or over the phone. Once you authorize the technician to fix the problem, your computer system will connect to our software-based program, allowing the technician to view your screen remotely and fix the problem while you watch. At any time you can take back control of your system by simply moving your mouse. You no longer have to pack up your system and deliver it to the repair shop. This solution is secure, easy and immediate.

Is remote screen sharing safe and secure?

The system uses 128-bit encryption to ensure remote screen sharing is secure and safe to use. You as a member must initiate and authorize Remote Sharing prior to any sharing taking place. Once you authorize Remote Screen Sharing, our technicians only fix the problem you requested and you can take back control of your system, at any time, by simply moving your mouse. At the end of a session, the screen sharing program is immediately removed from your computer. The removal of the software takes approximately 30 seconds.

How long does a remote session take?

Most issues are usually resolved within a few minutes. However, some issues can take longer. There is no time limit or timeout; your assigned technician will do their best to resolve your issue in a timely manner and to your satisfaction.

Are your technicians qualified?

Yes! And they are amazing at what they do. Our remote repair technicians won PC Magazine’s editor’s choice award, and all our onsite technicians must maintain a 4-star rating. Moreover, all remote support technicians are based in North America. Specific qualifications include: MCSE (Microsoft Certified Systems Engineers) A+ certification, Level I, Level II, and Level III. All technicians are highly trained in all operating systems and devices, including Apple.

What can your technicians fix remotely and over the phone?

Our technicians can fix most software and system problems remotely. If our technician determines that your system has a hardware issue, an onsite technician can be dispatched (additional fees may apply).

Do you have technicians that can come to our home or office?

Yes, we have over 14,000 certified and insured technicians who can fix the problem for you in the comfort of your home, office or hotel room. Most on-site support calls can be completed the next business day. Note that there are additional fees for a technician to visit your site.

I just want to speak to a Human. Is there a number I can call?

Yes! The contact details for TechRescue will be detailed within your customer portal when the products are live. We are dedicated to providing exceptional customer service!

When will I be billed again?

With your monthly TechRescue subscription, you will be charged automatically each month on the anniversary of when you enrolled.  For example, if you enrolled on the 1st of the month, you will be charged again on the 1st of each consecutive month.

Can I see my billing history?

Yes, your full billing history is available from your online customer portal. You will receive instructions on how to access your account right after you sign up. All your Viv product and service subscriptions are in one convenient place.

ROADSIDE

Why would I purchase RoadSide?

Our technicians can fix most software and system problems remotely. If our technician determines that your system has a hardware issue, an onsite technician can be dispatched (additional fees may apply).

What is the cost of this product?

RoadSide is $19.99 per month for a single subscription, or purchase with any 3 or more Viv Lifestyle Products and save 50% on each product, meaning you pay just $10 per month for RoadSide!

When does my membership become active?

Your membership will become active within 48 hours of registration. Your information will be activated in our database, and you may begin using the emergency RoadSide service by calling the toll-free number printed on your membership card or provided on the membership website.

Is there a toll-free number I can call for service?

Yes, RoadSide service is available 24 hours a day, 7 days a week by calling the toll-free number printed on your membership card or available in your online member portal.

Will I receive a membership card explaining the benefits?

Yes. The membership card and welcome packet will be emailed to you after your enrollment information has been successfully processed. Your membership card will detail your toll-free service number, group code and membership number. You can also access this information in your online member portal.

Does my membership cover me in any car?

Yes. Coverage applies to you as an individual member, plus one other family member, not to any specific vehicle. As long as you are present with the vehicle and your membership is active, you may utilize this service.

Who does the membership cover?

The membership covers you and one other family member. Your spouse or another designated family member living in your household with a valid driver’s license can use all the services and benefits at no extra charge. There is a maximum of two members per membership. If other family members wish to use the RoadSide product they need to have their own membership.

How can I be sure the RoadSide tow truck drivers don't have a criminal history?

All of our tow truck drivers have had a thorough background check conducted to ensure they do not have any criminal or sex offender history. They must also undergo regular refresher background checks to continually ensure they meet our high standards and your peace of mind.

Is there a minimum age required to become a member?

No, there is no age requirement as long as the subscribing member has a valid driver’s license and form of payment. Keep in mind, however, that this product is only useful to those persons who are of age to operate a motor vehicle and hold a valid driver’s license.

Where can I use the service?

If you need roadside assistance anywhere in the United States, Puerto Rico or Canada, simply call the toll-free service number listed on your membership card. This number can be reached 24 hours a day, 7 days a week, including holidays. We will arrange to dispatch a service truck to you while you are on the phone.

How long will it take for a dispatched vehicle to reach me?

The average response time is approximately 30 minutes or less in metropolitan areas and 60 minutes or less in rural areas. Of course, response time will vary depending on weather, traffic and location. Check with your dispatcher at the time of your service call to get the most accurate time estimate.

How far will the RoadSide team tow my car?

Yes! The contact details for TechRescue will be detailed within your customer portal when the products are live. We are dedicated to providing exceptional customer service!

When will I be billed again?

With your monthly RoadSide subscription, you will be charged automatically each month on the anniversary of when you enrolled.  For example, if you enrolled on the 1st of the month, you will be charged again on the 1st of each consecutive month.

Can I see my billing history?

Yes, your full billing history is available from your online customer portal. You will receive instructions on how to access your account right after you sign up. All your Viv product and service subscriptions are in one convenient place.

GETAWAY

Why would I purchase GetAway?

Your GetAway membership gives you a swag of amazing benefits!  How would you like to have access to the same travel options as popular public travel sites like Expedia, Travelocity, Priceline and others, but at genuine wholesale prices meaning you can save up to 50% off hotel bookings?  How about access to hotels, cruises, cars, holiday packages, weekly stays, activities, entertainment and more, with great savings? Well with GetAway you can! You can also book flights through your GetAway membership for added convenience. You can even use Getaway to link you to a number of popular retailers that can save you even more every year on items like dining out, shopping, wine and more.  And, you can earn Reward Credits every time you use your membership which means you can save up and use them towards your next holiday, or maybe reward yourself with some gift cards!

What is the cost of this product?

GetAway is $29.99 per month for a single subscription, or purchase with any 3 or more Viv Lifestyle Products and save 50% on each product, meaning you pay just $15 per month for GetAway!

Does Getaway only include certain discounted hotels?

No.  You have access to over 400,000 hotels and resorts and over 8,000 car hire agencies around the world – top-quality familiar brands that you would find on other popular online sites. Many of our members love that you can often find 5-star resorts for 2-star prices on GetAway!

How can you provide these savings?

Yes, RoadSide service is available 24 hours a day, 7 days a week by calling the toll-free number printed on your membership card or available in your online member portal.

How do you calculate how much I will save?

Our technology searches all publicly available pricing information to provide you with the most accurate price comparison possible. Your savings are calculated against the lowest possible public price we can find for the identical booking, including taxes.  But don’t take our word for it. When you search for a hotel, you will see a drop down to show you the Public Prices. If you run your own searches for that same hotel on any of the public sites you will see the pricing we have compared to confirm the savings are genuine savings.

Is there a 110% price guarantee? How does it work?

Book with confidence.  We’ll credit you 110% of the difference if you find your Accommodation, Car Rental, Cruise, Vacation Package or Activities for less on a public site within 24 hours of your booking.  It’s very easy to claim as well, simply submit a claim within 24 hours from the booking and we will credit you 110% of the difference.  Naturally there are some terms and conditions for ensuring your claim is valie which are clearly explained in your GetAway Membership account.

Does GetAway include discounts on flights?

No. You can book airfare through GetAway, but there are no guaranteed savings. We include the ability to book airfare to provide our members with a convenient one-stop shop for travel booking.

How do the rewards points work?

Every time you book through GetAway you’ll earn Reward Credits to use for future travel, or for shopping and entertainment purchases.  These points can add up fast! See the Boomerang Rewards section for how you can share travel with friends and family and accelerate your points!

Can I still use my other loyalty benefits with GetAway?

You can include your frequent flyer or loyalty program number on your booking with almost any major airline when you book flights through GetAway.  For hotels, car hires and other loyalty rewards programs, many will happily take your rewards number upon check-in or arrival so you can benefit from both programs. We always recommend that you check with the individual hotel or program to confirm their terms and conditions for reservations booked through a third party.

Do you include taxes and fees in your prices?

Yes, we always include taxes and fees in the estimated price of your reservation right on the search page so you know exactly what amount will be charged through your GetAway booking. Other fees, such as resort fees, all-inclusive fees, hotel parking and incidental charges, if any, will be collected when you arrive at your hotel. These fees, if any, are displayed in the hotel or booking details page and on the terms and conditions of the reservation, so be sure to read this before finalising your booking.

What is Boomerang Rewards?

The Boomerang Rewards is a free travel membership account that you can share with your friends and family.  They can book Cars, Hotels and Activities. It’s very simple and very rewarding for you as well! You invite them from your Membership account, they make their booking and receive 50% of the travel booking savings.  When they complete the trip, you will earn the other 50% in rewards credits! So, if you would have saved $500, they will save $250 and you will earn $250 in rewards credits!

Who can I speak with about my Getaway product benefits?

If you would like to speak to one of our team about your GetAway membership benefits or general product questions, please call us on 833-VIVLIFE between 9am and 5pm Monday through Friday and one of our team will be more than happy to help assist you.  If you have a booking or general travel enquiry, you can send a message or call in and speak to the concierge team all from within your GetAway membership. You can also chat live with a representative, or call Member Services at (858) 622-2904 for immediate assistance and they will assist you in planning your perfect travel experience.

When will I be billed again?

With your monthly GetAway subscription, you will be charged automatically each month on the anniversary of when you enrolled.  For example, if you enrolled on the 1st of the month, you will be charged again on the 1st of each consecutive month.

Can I see my billing history?

Yes, your full billing history is available from your online customer portal. You will receive instructions on how to access your account right after you sign up. All your Viv product and service subscriptions are in one convenient place.

CONSULTANT AND BUSINESS

Who handles all my business related questions?

Viv has a dedicated Support Team to serve and assist you. You can reach us on 833-VIV-LIFE (833-848-5433) between 10:00 am to 4:00 pm ET Monday through Friday. TIP: You may find what you are looking for within your Virtual Office or the individual Product FAQ’s located in the Learning Center. We look forward to serving and assisting you to reach all of your goals!

Who handles all my customers questions?

Viv has a dedicated Support Team to serve and assist you and your customers.  If your customer has a question related to their product, please send them to the FAQs on this site or the FAQs within their online member portal—they will very likely find the answer there. For all other inquiries, they can call our team at 833-VIV-LIFE (833-848-5433) between 10:00 am and 4:00 pm Monday through Friday and they will happily assist.

How much does it cost to start a Viv business?

The full price to join will be $199, or you can start for only $99 when you enroll with an Even Better Bundle which includes all 7 of our Lifestyle Services products! The enrollment fee includes your Personal Website, a Virtual Office and the Viv Share Center to market your business in a variety of ways, all with no monthly recurring fees. The only other cost is an Annual Renewal Fee of $99 due every year from your join date.

How do you make money with Viv?

The Viv Compensation Plan allows you to earn an income in 5 different ways by doing just 2 things. You introduce customers to Viv products and they enroll through your Personal Website, and you sponsor other new Viv Life Consultants and show them how to do the same. Then you repeat, repeat, and repeat again! This is a business of duplication. There are 18 ranks in our compensation plan designed to allow you to achieve whatever level of success you want to achieve. The question is, what goals do you want to achieve and how hard are you willing to achieve them? Set your goals, then find an accountability partner and let’s get to work!

How can I find out about upcoming events in my area?

Please visit our EventBrite page. As a Life Consultant you will receive a regular weekly events email. Also make sure you are connected in our Viv Updates Facebook group so you can always keep up to date and share tips and recognition with the Viv community!

What is a One At A Time Tour?

Through our One At A Time initiative, we support the work of experienced international partners who are skilled in meeting the needs of underserved communities. It’s how Viv contributes 1% of our global revenue for social good, but it’s a lot more substantial than just writing a check: We aim to forge enduring relationships both with the service agencies we choose and the people they serve.

I want to become a Viv Life Consultant but I'm not sure if it's for me. What is the refund policy?

We’re very proud of the Viv business model we have built which is why we offer Viv Life Consultants who cancel within 30 days of their enrollment date a 90% refund of the initial enrollment fee.

For full details of the refund policy, please refer to the Viv Policies and Procedures document.

CUSTOMER REFERRAL PROGRAM

What is Viv Credit? How does it work?

Viv Credit is a balance any customer can have with funds from referring customers. This credit is automatically applied to a customer’s next bill — so your customer doesn’t have to do anything to use this credit! Every time we bill a customer account, we will first check for any available Viv Credit and use that before billing the balance to the credit card we have on file for that customer. Viv Credit can be used for any Viv recurring service, such as AutoPilot or Lifestyle Services. It can’t be used to pay for Life Consultant enrollment or renewal fees.

How many credits can a customer receive for the same customer?

One! The $10 credit is applied when someone becomes a customer for the FIRST time. Of course we hope that a customer uploads multiple bills and saves as much as they can with Viv, but the credit is applied one time per new customer. Once that customer finds savings with Viv they will want to earn their own referral credit for telling others! It’s the easiest way to pay it forward.

How does the Referral Program benefit my organization?

This is the best part! Every time a customer of your refers a new customer and they refer a new customer and so on and so on, each newly referred customer is treated as your personal customer in terms of Personal Customer Points and Level Pay. That’s right! They are ALL treated like your Level 1. No matter how many levels of referrals you get, retail customers are all the same as if YOU personally enrolled every single one of them.

What if one of my customers decides to become an Affiliate or Consultant?

Great question! Any customer can always upgrade to become an Affiliate or Consultant, which is a great thing for your organization! If that happens, any of the customers referred by that customer will become their personal customers. Those customers will then be in your Level 2. Please note that the Fast Track clock for any new Consultant starts when they UPGRADE, so they’ll have a full 60 days from the time they upgrade and they will need to acquire all new points. The customers they referred previously won’t count toward the points needed for their Fast Track Bonus.

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